Yvette Ogresovich *Who do I contact if I have a problem with my order?* For questions or problems regarding your order, please contact our Customer Service Center at *513-768-8286* Monday through Friday 8:00 a.m.–5:00 p.m. EST. Or, email us at "shop@cincinnati.com":mailto:shop@cincinnati.com. *What is your return policy?* Merchandise may be returned for a full refund or exchanged within 30 days of the date of purchase. Items must be in new condition. Original receipt required. *What shipping options are available?* The following shipping options are available: * _U.S.P.S. Priority Mail_: Average delivery is 1-3 business days based on distance to destination. * _U.P.S. Ground_: Delivery is typically 1-5 business days based on distance to destination. * _U.P.S. Next Day Air_: Next business day delivery. * _U.P.S. Second Day Air_: Delivery by end of second business day. *Will my order be shipped right away?* Please allow 1-2 business days to process your order. *Do you ship internationally?* No, we do not ship internationally at this time. <p><strong>Who do I contact if I have a problem with my order?</strong><br />For questions or problems regarding your order, please contact our Customer Service Center at <strong>513-768-8286</strong> Monday through Friday 8:00 a.m.–5:00 p.m. <span class="caps">EST</span>. Or, email us at <a href="mailto:shop@cincinnati.com">shop@cincinnati.com</a>.</p> <p><strong>What is your return policy?</strong><br />Merchandise may be returned for a full refund or exchanged within 30 days of the date of purchase. Items must be in new condition. Original receipt required.</p> <strong>What shipping options are available?</strong><br />The following shipping options are available: <ul> <li><em>U.S.P.S. Priority Mail</em>: Average delivery is 1-3 business days based on distance to destination.</li> <li><em>U.P.S. Ground</em>: Delivery is typically 1-5 business days based on distance to destination.</li> <li><em>U.P.S. Next Day Air</em>: Next business day delivery.</li> <li><em>U.P.S. Second Day Air</em>: Delivery by end of second business day.</li> </ul> <p><strong>Will my order be shipped right away?</strong><br />Please allow 1-2 business days to process your order.</p> <p><strong>Do you ship internationally?</strong><br />No, we do not ship internationally at this time.</p> 2008-11-13T10:45:45-05:00 faq 698332 2008-11-13T10:45:45-05:00 177372 2008-11-17T16:50:03-05:00